All items ordered from LeRuleOriginals.co.uk, are carefully dispatched in protective packaging and sent by Royal Mail.

N.B. If it is imperative that your order arrives within 24 hours, please call us to ensure that we have the stock available for you, as some of our more popular items may go out of stock at short notice! Remember - all items are hand made, so we sometimes need a day or two to catch up with orders.
Telephone our sales team on: 023 9246 3845

Returns & Cancellation

Return of Unwanted Goods: Our satisfaction guarantee
We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason, you may contact us within 10 days of receiving your goods to arrange a full refund of purchase price of items returned. We do not, however, have a policy of refunding postage incurred during the ordering or returning process. You do not even need to tell us why if you do not want to. Refunds will be made within 30 days. Unwanted goods must be returned to us, in their original condition within 14 days. Where goods are not returned in this time we reserve the right to arrange collection at cost to the customer. If you would like to return unwanted goods please ensure that you contact us prior to sending them back. We also strongly recommend that returned goods are sent by special delivery with the appropriate insurance cover as they will only be deemed returned when signed for by Le Rule Originals. This guarantee does not affect your statutory rights as a consumer.

Return of Damaged or Faulty Goods
Whilst we, at Le Rule Originals, strive to ensure that all goods reach you in perfect condition, there may unfortunately be times when this may not happen. If you should receive damaged or faulty goods from us you may contact us within 14 days of receiving your order to arrange a replacement or full refund of purchase price of items returned. We do not, however, have a policy of refunding postage incurred during the ordering or returning process. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. If you would like to return damaged or faulty goods please ensure that you contact Le Rule Originals on 023 9246 3845 or by e-mailing us at prior to sending them back. This guarantee does not affect your statutory rights as a consumer.

Lost Damaged or Late Packages
We make every effort to ensure that your order arrives promptly and in good condition, however, problems may occasionally arise. If your parcel is taking longer to arrive than anticipated, please contact us. We will then track your parcel through the Royal Mail system. If your order arrives damaged please contact us immediately on 023 9246 3845 so that we can take further action. Lines are open Monday to Friday 9.00am to 5.00pm